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Serta
About Serta
Manufacturer Summary:
Located: Hoffman Estates, IL (USA)
Founded: 1931
Tagline: We Make the World’s Best Mattress
Phone: (888) 557-3782 (US Toll-Free)
Phone: (877) 809-0094 (Canada Toll-Free)
Phone: (847) 645-0200
Web:
Serta website
Status:
Active
Reviews - Serta





Recommended By: 8 of 11 reviewers
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Pros: NONE. I will never purchase a Serta bed again.
Cons: 20 words is not enough to cover the disgust I feel toward this company.
This king size firm mattress lasted a year, maybe. We now have almost 2 inch indentations on both sides of the mattress. My wife weighs 120 and I weigh 195, so explain why this happened. So after five months of dealing with their idiots at customer service I am told yes your bed is defective; however, since there is a small coffee stain on the bed your warranty is void. They know the bed is defective and yet find a way out, ridiculous. I hate this company and these beds.
Purchase date: Feb 2006
By: kim p
from Ellicott City, MD
Posted: June 17, 2010
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Pros: For my taste, it offers a solid balance between some firmness while still molding to the contours of your body.
Cons: I fear that it is starting to sag a bit, which seems a bit early.
I can't say that the Perfect Sleeper quite lives up to the billing, but it is not bad, really. I have had mine for eight years now, and it still is quite a comfortable sleep, though I am starting to sense some sagging.
Store Location: Washington, DC
Purchase date: Jun 2002
By: Peter H
from Chevy Chase, MD
Posted: March 16, 2010
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Model: Keara Euro Top
Pros: If you are looking for a mattress that will keep you from rolling out of bed, Serta's for you.
Cons: Trying to meet your wife in the middle of the bed.
Bought the mattress 2 years ago. The body impression for both my wife and I are now up to ~2 inches deep.
Purchase date: Dec 2007
By: Steve B
from Fenton, MI
Posted: February 16, 2010
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Model: Addison Euro Top
Pros: Looks good when delivered but does not hold up.
Cons: Mattress caved in, has deep depressions. No one responds to requests for warranty service.
Have a 10 month old Serta Addison that is sagging so bad you cannot sleep on it. Have emailed Serta with no response, so assume warranty is a farce.
Store Location: Columbus, IN
Purchase date: Apr 2009
By: Jerry R
from Corydon, IN
Posted: February 16, 2010
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Pros: Long lasting, holds firmness
Cons: None
It's a very comfortable, firm bed. We've had it for 15 years and it is still as firm as it was then.
Purchase date: Jul 1994
By: Matt B
from Harrisburg, PA
Posted: January 27, 2010




I've slept on camping mattresses more comfortable
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Pros: it was cheap
Cons: I'm not sure the floor is less comfortable
We tried to save a few bucks by going with low-end Mancini's private label mattress for my kid. Total mistake.
Store Location: Mountain View, CA
Purchase date: Oct 2007
By: Trey P
from Los Altos, CA
Posted: December 13, 2009
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Pros: Comfortable. Maintained its original level of firmness throughout many years.
Cons: Can be noisy (springs) when tossing and turning. A bit firm, which is pro or con depending on personal preference.
Slept on this mattress for years without really thinking much about it -- which is basically all I require from a mattress.
Purchase date: Jan 2000
By: Mark L
from Chappaqua, NY
Posted: December 9, 2009
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Pros: Nothing stands stands out
Cons: Little tall for our frame.
This matress has given my wife and I a great sleep for years now. Seems to have a lot of life yet to go.
Purchase date: Jul 1996
By: Rick B
from Rockford, IL
Posted: December 8, 2009
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Model: Berridge Firm
Pros: Firm, comfortable, moderate price point
Cons: Box spring is not as durable as I would like
Very firm, which is what I prefer. Midrange price and quality. A great night's sleep!
Store Location: Wheaton, MD
Purchase date: Jun 2006
By: Pamela M
from Carrboro, NC
Posted: December 8, 2009
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Pros: Soft, yet supportive.
Cons: Expensive.
This mattress provides and excellent night's sleep. Soft, plush, inviting. I am very happy with our purchase.
Store Location: Mountain View, CA
Purchase date: Nov 2009
By: Kristin N
from Los Altos, CA
Posted: December 6, 2009




Serta Dunmore Super Pillow Top
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Pros: Soft but firm.
Cons: Expensive
Just bought this mattress...our first new one in over a decade. It's nice and soft with the pillow top, but still supports you with the deeper layers. So far, we are fans.
Store Location: Mountain View, CA
Purchase date: Nov 2009
By: Russell N
from Los Altos, CA
Posted: December 6, 2009
Additional Information - Serta
Editor’s Note(s):- Serta's parent company is known as National Bedding Company. Serta mattresses are available at Sleepy's, Mattress Firm, Sears, Macy's, Badcock Home Furniture & More, JCPenney, and Farmers Home Furniture, along with many other mattress retailers.
Description: Serta is a large mattress manufacturer founded in 1931 that is based in Hoffman Estates, IL in the United States.
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