(based on 5 reviews)
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One of the two worst consumer experiences of my life

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Pros: Nothing

Cons: They were terrible on customer service and follow-through on a promise made by a regional manager.

I bought a Q-size mattress set and asked for deferred delivery because I was waiting for someone to help empty my water bed. The regional manager called and asked me to take delivery sooner for a free delivery. I had to call about 10 times to get someone to get him on the phone and admit that was true. Also, the shipper out of CT delivered the mattress and I signed and had them put in the corner of my room for when the waterbed was emptied. In the meantime, I discovered they delivered a full size. They refused to make good on it because it went past 30 days and I never touched it. I was sealed in plastic. My frame and headboard were for a Queen. They made it sound like my fault that I didn't know that standing up it was a full size, not a queen when the slip I signed said it was a Queen--sorry like I didn;t think to measure it. I made several calls, then finally wrote the family in NY and they had someone call me and all I got was a free full-size frame worth about $39. Now I'm stuck with it and it's a very expensive pillow-top guest bed and I had to buy myself a new Queen size. I was hustled by a regional manager who was worse than most used-car salesman.

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SLEEPYS VERY Unhappy Consumer

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Pros: .Sales Assocoiate helpful.

Cons: Dissatisfied with Corporate customer service.

I bought a mattress set from Sleepys and it is not up to standards. I have slept on it for 60 days and it is sagging 1 inch and I have to wait another 60 days before another inspection can be done and hopefulty they will do something. VERY UNHAPPY CUSTOMER.

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helpful

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Pros: Felt completely comfortable that I would be receiving a brand new mattress.

Cons: none

The salespeople were very helpful.

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Sleepy's on Canal St: Buy a Mattress and Get a Lifestyle Critique as Well

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Pros: Great location if you are in NYC. Delivery was good.

Cons: Salesman annoyingly made comment that my Tempurpedic cost more than his entire community college education. Also gave me sob story about how long his commute is.

Great location. Annoying salespeople. You get their life stories and their commentary on, er criticisms, of your lifestyle.

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Good store in Manhattan

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Pros: No hassles

Cons: Tough to compare (I think true at all stores since they try to have custom models or model numbers)

Overall, a good experience.

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